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At MBA SKIN Clinics we do not have formal contracts with our patients but we do have terms and conditions which help you understand what to expect. Please take a little time to read them, which we hope will prove helpful.
General
Our treatments are only available to patients over the age of 18 years.
Consultations
We offer an in depth skin consultations with one of our clinical therapists. The consultation involves a state of the art skin analysis using Observe skin analysing system. The length and nature of the consultation will depend on the treatment being discussed. During this consultation you will have the opportunity to have your questions answered and receive advice on suitable treatments that will help you get the results you are hoping for. At the end of the consultation we will give you a written quotation which will include information on how long the treatment might take and the costs involved.
Quotations
Your written quotation is valid for 3 months, the exceptions being:
- charges to your particular treatment prices quoted during an offer period.
If you are unsure please confirm before starting your treatment.
Payment options
We aim to give you the best value for money possible. Individual treatments must be paid for after each appointment alternatively you can also purchase a course of treatments which needs to be paid in advance for the full amount.
Some elements of these treatments are prescription only. We ask for payment in advance as they are prescribed only for you and cannot be used by anyone else. Please understand that once ordered and paid for, a refund will not be possible.
Laser treatments
We will advise you on treatment price and the number of treatments we believe it might take. As each patient is different and responds differently to laser, it may take more treatments than quoted. Whilst laser treatment is effective in the majority of patients, a small percentage may fail to respond. Unfortunately, if you are a non-responder no refund will be given in respect of treatments already given.
Laser patch test
We politely ask you to do a patch test when booking your first appointment for a consultation. Your patch test is a safety measure to check the laser settings and your response to them are correct.
Appointment reminders
If we have a current mobile number or email address, we will send an appointment reminder at least 24 hours in advance. You are invited to confirm or cancel your appointment by replying to the message and it is extremely helpful to us if you do so. However this is not to be wholly relied on as patients often change their contact details and forget to inform us.
Cancellation charges
We ask of a minimum of 24 hours notice to cancel your appointment. Anyone who does not give enough notice (24hours) to cancel or change an appointment will be asked to pay a cancellation charge of £25 and will be unable to book further appointments until the charge has been paid.
Children
We kindly request that you do not bring children to your appointments, unless you bring another adult with you who will care for them whilst you have treatment. Please note that children are not permitted to accompany you into the treatment room, and cannot be left alone as we are unable to look after/supervise them.
Discounts
All patients of MBA SKIN Clinics can enjoy the benefits of special offers, discounts and grand open days that have been advertised on our website or social media pages. Discounts cannot be added together. If you are entitled to a discount, you will be advised of the discount applicable to your next treatment. Please ask if you are unsure.
Events & promotions
Occasionally, MBA SKIN Clinics supports and sponsors events and offers vouchers that may be redeemed against treatment. Only one can be redeemed against a treatment. Unfortunately these vouchers cannot be used during any offer period or if any other discount applies.
Complaints
At MBA SKIN Clinics we pride ourselves in delivering outstanding professional customer service to all of our patients. We are the leading ambassador’s in providing specialised skin care treatments carried out by our dedicated team of specialists. We treat all of our patients with care, compassion and respect, however there may be times when the service that you have received does not meet the high standards that we aim to deliver. Should this happen, the most effective way to resolve any concern is by letting the Clinic Manager or Practitioner know immediately after the service or treatment that you have received. They will aim to resolve your complaint efficiently and effectively. You should normally make your complaint within six months of the incident you are concerned about. We will always aim to resolve your complaint as soon as we receive it, however where this is not possible the complaint will be investigated by the Clinic Manager and you will receive an acknowledgment of your complaint within 7 working days. This may be by email, letter or telephone. The Clinic Manager will provide you with a written response within 30 working days from the acknowledgment of your complaint, however If the complaint is of a complicated nature it may take longer to investigate in which case you will be kept informed.
